Sondercove Wellness Privacy Policy.
Effective Date: April 5, 2024
Sondercove Wellness (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your personal information and the steps we take to ensure confidentiality, particularly in the provision of mental health and peer support services. By engaging with Sondercove Wellness, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Information:
Full name, contact information (phone number, email address, home address)
Date of birth, gender, and demographic information
1.2 Health-Related Information:
Mental health and substance use history, as voluntarily provided by clients
Information about your support needs, challenges, and goals related to peer support services
Treatment or support plans developed in collaboration with peer support specialists
1.3 Usage Information:
Information related to your interactions with our website, services, or digital platforms, such as IP address, browser type, and device information.
2. How We Use Your Information
We use the information collected to provide and improve our services, including:
Delivering personalized peer support and wellness services tailored to your needs.
Communicating with you regarding appointments, support plans, or updates about our services.
Maintaining accurate records of your support history to ensure continuity of care.
Analyzing data to improve the effectiveness of our programs and service offerings.
Ensuring compliance with legal or regulatory obligations related to health and wellness services.
3. Confidentiality of Health Information
At Sondercove Wellness, confidentiality is of the utmost importance, particularly when dealing with sensitive health-related information. We are committed to protecting your privacy and adhere to the following confidentiality standards:
3.1 Commitment to Confidentiality:
All personal and health-related information shared with us in the course of providing services will remain confidential unless you provide written consent for its disclosure.
Information shared during peer support sessions is held in strict confidence and will not be disclosed to third parties without your explicit permission, except as required by law.
3.2 Exceptions to Confidentiality:
We may be legally obligated to disclose certain information in the following situations:
If there is a risk of harm to yourself or others.
If there is suspected abuse or neglect of a vulnerable individual (such as a minor or an elder).
If we are required by a court order or other legal mandate.
4. Data Security
We implement industry-standard security measures to safeguard the personal information we collect. These measures include:
Data Encryption: We use encryption technologies to protect sensitive data transmitted through our digital platforms.
Secure Storage: Personal and health-related information is stored securely in password-protected systems with restricted access.
Staff Training: All employees and contractors are trained on the importance of confidentiality and the proper handling of personal information.
5. Data Retention
We retain personal and health-related information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. After the retention period, we securely dispose of or anonymize the information in accordance with applicable laws and regulations.
6. Your Rights
You have the following rights regarding your personal information:
6.1 Right to Access:
You may request a copy of the personal information we hold about you, including any health-related information shared during your support services.
6.2 Right to Correction:
If you believe any of the information we have is inaccurate or incomplete, you can request corrections or updates at any time.
6.3 Right to Withdraw Consent:
You may withdraw your consent for us to use or disclose your personal information, except where required by law or where the information is necessary for the continued provision of services.
6.4 Right to Erasure:
You may request the deletion of your personal information, provided it is no longer necessary for the provision of services or required by legal obligations.
7. Third-Party Service Providers
Sondercove Wellness may engage third-party service providers to assist in the delivery of our services (e.g., secure data storage providers or payment processors). These third parties are bound by confidentiality and privacy agreements and are only authorized to use your information in ways consistent with this policy.
8. Cookies and Online Tracking
Our website may use cookies and other tracking technologies to enhance your experience. These cookies collect data related to your interactions with our website. You can modify your browser settings to block cookies or alert you when cookies are being sent.
9. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or other considerations. Any updates will be posted on our website, and the effective date will be updated accordingly.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:
Sondercove Wellness
Dominique Christian
Email: dominique@sondercovewellness.com
Phone: 608-332-7750